Frequently Asked Questions.

Who is Smartweb?

Find details about us Here.

How do I sign up ?

Choose Your plan here or here. Click on the ORDER NOW button to complete your purchase. Shortly after, You will receive a confirmation e-mail with details how to Ftp-upload pages, files, images and how to access Your Control Panel. Your site will be online within 48 hours. Please feel free to also find and order your new Domain Name through us, details on how to proceed are located on the bottom of this page.

Do you offer password protected areas?

Yes, we do.

What is your spam and bulk e-mail policy?  

No bulk e-mail or spam, please.

Do you use FrontPage Extensions?

Yes, we do. They are accessible via your Personal Control Panel.

What kind of servers are you using?

We use the latest versions of Unix/Apache servers and update them whenever upgrades are available.

Setup fees?

zero.

Do you offer 24/7 technical support?

Contact us anytime for technical support or other queries regarding your hosting account. Your Control Panel is provided free of charge and on an as-is basis..

How can I simplify the payment process?

We offer convenient yearly payments by credit card, cheque or direct bank deposit.

Can I upgrade?

Upgrades and custom made solutions are available. Contact us for details.

Are there any hidden fees?

There are no hidden fees, just the costs as shown here or here.

How long have you  been in business?

We are here since 1996.

Do you offer e-commerce and shopping cart programs?

Yes we do, find details here.

How can I contact Smartweb to answer more questions?

Contact us and we will reply within 24 hours.

Free Australian Domain Names!    

Click Here!